> ## Documentation Index
> Fetch the complete documentation index at: https://docs.salon.wizy.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Review online booking requests

> Confirm, decline, or propose another time for an online request.

## When to use this guide

Use this when an online booking is waiting for the salon's decision. If automatic confirmation is enabled, eligible appointments may already be **Confirmed**.

**Before you start:** sign in as an Owner and check availability and technician qualifications for each service.

## Open a pending request

1. Go to **Bookings**.
2. Filter for new or pending requests if that filter is available.
3. Open the request and check the customer, services, technician, and requested time.

![Emma Wilson's online request and decision buttons](https://mintcdn.com/wizy-salon/XMftEIxwhlUvLsUB/images/clipboard-11.jpeg?fit=max\&auto=format\&n=XMftEIxwhlUvLsUB\&q=85\&s=d75d87b4e30abcaf070b3e671527fb58)

Figure 1. A pending request with Confirm, Propose time, and Decline actions.

## Confirm the appointment

1. Select **Confirm**.
2. Check that the status changes to **Confirmed**.
3. Review any SMS/email result: sent, queued, or failed.

## Propose another time

1. Select **Propose time**.
2. Choose an available date and time. Minutes must end in **00, 15, 30, or 45**.
3. Review the details and select **Send proposal**.

> [!NOTE]
>
> Sending a proposal does not confirm the appointment. The request remains pending; follow up with the guest to agree on a time.

![Original and proposed times for Emma Wilson](https://mintcdn.com/wizy-salon/XMftEIxwhlUvLsUB/images/clipboard-12.jpeg?fit=max\&auto=format\&n=XMftEIxwhlUvLsUB\&q=85\&s=d358b857be76d01127abcacd8fd9e544)

Figure 2. Choosing a new time in Propose another time.

## Decline a request

1. Select **Decline**.
2. Check the customer and time in the confirmation dialog.
3. Confirm only if the salon cannot accept this request. Close the dialog to keep it.

Confirming a decline cancels the appointment.

![Decline request dialog with Keep request and Decline request buttons](https://mintcdn.com/wizy-salon/XMftEIxwhlUvLsUB/images/clipboard-13.jpeg?fit=max\&auto=format\&n=XMftEIxwhlUvLsUB\&q=85\&s=a3b81f4316a80d3283b94157c18fbfa0)

Figure 3. The confirmation dialog for declining an online request.

> [!WARNING]
>
> Appointment status and message delivery are separate. A failed message does not mean the decision was not saved. Check the appointment before repeating the action.

**Next:** [Check in guests and follow service progress](https://docs.salon.wizy.ca/en/lich-hen/check-in.md).


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