> ## Documentation Index
> Fetch the complete documentation index at: https://docs.salon.wizy.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Create an appointment at the front desk

> Book services and assign the technicians who will perform them.

## When to use this guide

Use this when a guest calls, messages, or visits the front desk to book a future appointment.

**Before you start:** the guest must have a customer profile and the service must be active. If the guest is missing, add their profile in **Customers** first.

**1. Open the booking form**

Go to **Bookings** and select **Create booking**. In a calendar view, you can also drag over an empty slot to open a draft.

**2. Choose the customer**

Select the correct profile and check contact details to avoid confusing guests with similar names.

**3. Choose services and technicians**

Add the requested services and assign a technician to each. An appointment can contain multiple services and technicians. Check service order and total duration.

**4. Choose the date and time**

Select a date and start time. If a technician is busy, off, or not qualified, choose another technician or time. Check the salon time zone.

**5. Review and create**

Check the customer, services, technicians, date, time, and estimated value. Select **Create booking** and wait for the result.

![Completed booking form for Emma Wilson](https://mintcdn.com/wizy-salon/Bye5kT-zKuBbHFYS/images/clipboard-7.jpeg?fit=max\&auto=format\&n=Bye5kT-zKuBbHFYS\&q=85\&s=547839805fa2ac0843a94b9ec608a69a)

Figure 1. The booking form with customer, date, time, service, technician, and notes.

## Check the result

Find the appointment in the correct range and open its details. If it was saved but SMS/email delivery failed, check the booking and contact the guest as needed. Do not create another appointment just to resend a message.

> [!WARNING]
>
> Do not create appointments in the past. A slot held by an online guest cannot be overridden; choose another time or wait for the hold to expire.

If the system offers to replace an existing appointment, read the confirmation carefully: it may cancel the old appointment before creating the new one. Continue only if that is what you intend.

**Related:** [Find and view appointments](https://docs.salon.wizy.ca/en/lich-hen/tra-cuu.md).


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