> ## Documentation Index
> Fetch the complete documentation index at: https://docs.salon.wizy.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot appointment issues

> Find help when appointments are missing, changes cannot be saved, or a result is uncertain.

## Cannot find an appointment

1. Check the salon workspace.
2. Select **All technicians**.
3. Move to the correct day or week.
4. Clear search, status, and source filters.
5. If data is stale or you are offline, reconnect and refresh.

![Empty list with date range and All technicians filter](https://mintcdn.com/wizy-salon/CSs-BvIwXNO9FlMm/images/clipboard-6.jpeg?fit=max\&auto=format\&n=CSs-BvIwXNO9FlMm\&q=85\&s=017ac6629101b229dd55cf6c6df3cee5)

Figure 1. No appointments in the selected date range.

![Three November 10 appointments in the correct week](https://mintcdn.com/wizy-salon/CSs-BvIwXNO9FlMm/images/clipboard-4.jpeg?fit=max\&auto=format\&n=CSs-BvIwXNO9FlMm\&q=85\&s=b67a02569e0f5269810769f65c8e74ef)

Figure 2. Appointments appear after selecting the correct date range.

## Cannot create or reschedule an appointment

| Situation | What to do |
| - | - |
| Time is in the past | Choose a future time in the salon's time zone. |
| Salon closed or technician outside working hours | Choose an available time or another technician. |
| Technician off | Choose another technician or date/time. |
| Technician not qualified | Choose a qualified technician; check their assigned services in the team profile if needed. |
| An online guest is holding the slot | Wait for the hold to expire or choose another time; it cannot be overridden. |
| Data changed | Review the latest data and save again. |

## Cannot edit date, time, or services

Date and time are locked after check-in. Services in progress or completed cannot be edited like services that have not started. Check each service and edit only what is allowed.

## Booking saved but no SMS/email received

Open the appointment again and check its status. Review any delivery result; if needed, check booking message history in operations settings. A queued or failed message does not mean the booking was not created. Do not create another appointment just to resend a message.

## Check-in result is uncertain

Reload the details and check **Turns**. If arrival was recorded but the guest is not in the queue, check what is missing; avoid another appointment or visit for the same guest.

## Cannot proceed to checkout

Check each service: complete services actually performed and handle unperformed services according to the real situation. Checkout may remain unavailable while a service is unfinished.

## When you need help

Record the appointment reference, date/time in the salon's time zone, attempted action, and exact error. Include a screenshot when needed.

**Return to:** [Find and view appointments](https://docs.salon.wizy.ca/en/lich-hen/tra-cuu.md).


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