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When to use this guide

Use this when a guest with an appointment arrives. Check their name or phone, appointment time, services, and assigned technicians.
1

Open the correct appointment

Go to Bookings, find the guest’s appointment, and open its details.
2

Record arrival

Select Check in when available and wait for the result.
3

Check the status

Check that the appointment is Checked in. If the salon uses Turns, open Turns to confirm the guest is in the queue and services are assigned correctly.
Sarah Tran's confirmed appointment and Check in button

Figure 1. The Check in button in a confirmed appointment's details.

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Follow service progress

In Turns, check that technicians have started their shifts, are qualified, and can accept the services. Start and complete each service as it is performed. For appointments with multiple technicians, review every service before checkout.
If arrival is recorded but the guest could not be added to Turns, check the appointment and Turns before retrying. If the result is uncertain, reload and check; avoid creating another walk-in for the same guest.
Completing service does not confirm payment. Open Checkout and check the remaining balance. Related: Cancel appointments and record no-shows.