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Choose the correct action

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Cancel an appointment

1

Open the appointment

Open its details and choose Cancel appointment. Open the three-dot menu if needed.
2

Choose a reason

Select the appropriate reason: customer request, customer unavailable, salon schedule change, staff unavailable, duplicate booking, or created by mistake. If you choose Other, enter the reason.
3

Confirm and check

Check the appointment, then confirm cancellation. Check its Cancelled status. To keep it, close the dialog without confirming.
Cancellation confirmation for Sarah Tran

Figure 1. Choosing a reason before confirming cancellation.

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Mark a no-show

  1. Open the appointment for the guest who did not arrive.
  2. Choose Mark as no-show in the appointment actions.
  3. Check the customer and time in the dialog.
  4. Confirm and check the No-show status.
No-show confirmation for Sarah Tran

Figure 2. The confirmation dialog for marking a guest as a no-show.

A no-show and a cancellation represent different situations. Choose the correct action so the history reflects what happened.

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If cancellation is blocked

Check whether any service is in progress. Resolve it in Turns according to what actually happened. Do not mark an unperformed service as completed just to bypass a warning. Related: Troubleshoot appointment issues.